Direct Email Support
Get personalized support directly from our developer. We read and respond to every email personally.
Quick Response
Usually 12-24 hours
Personal Touch
Real human responses
All Topics
Technical, features, questions
Quick Help
How quickly will I get a response?
I typically respond within 12-24 hours. For urgent technical issues, often much faster!
What information should I include?
Please mention which tool you're using, your browser/device, file format, and any error messages you see.
Can you add support for [specific format]?
Absolutely! I love feature requests. Just describe what you need and I'll see what's possible.
How can I support this project?
You can support development through Ko-fi. Every coffee helps keep the project running and motivates me to build new tools!
Why only email support?
Email allows me to give thoughtful responses and track issues properly while maintaining quality support.
Found a Security Issue?
If you've discovered a security vulnerability, please report it privately. We take security seriously and will respond quickly to address any issues.
Report Security Issue
security@onlineconvertertools.com
Priority response • Confidential handling